Privacy Policy

Last updated: [10/Oct/2024]

1. Introduction

Welcome to BikeSafe/Hematite Engineering Ltd (“we,” “us,” or “our”). We are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) and UK data protection laws. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use our website https://bikesafe.me (the “Website”).

2. Who We Are

Hematite Engineering Ltd is a company registered in the United Kingdom. We act as the data controller for the personal data we collect through our Website.

3. What Data We Collect

We may collect the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, postal address.
  • Usage Data: IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and other diagnostic data.

4. How We Collect Your Data

We collect data:

  • When you register or place an order on our Website.
  • When you voluntarily complete a customer survey or provide feedback.
  • Through cookies and similar tracking technologies when you use or view our Website.

5. How We Use Your Data

We use your data to:

  • Process and fulfill your orders.
  • Manage your account.
  • Provide customer support.
  • Send you information about products and services that may interest you (you may opt-out at any time).
  • Improve our Website and services through analytics.

6. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill our contractual obligations to you.
  • Consent: When you have given clear consent for us to process your personal data.
  • Legitimate Interests: For purposes of our legitimate interests, such as improving our services, provided that these are not overridden by your rights.

7. How We Store Your Data

We securely store your data on servers located within the European Economic Area (EEA). We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

9. Sharing Your Data

We do not share your personal data with third parties unless it is strictly regulated to serving you as our customer. This may include:

  • Service Providers: Trusted third parties who assist us in operating our Website, conducting our business, or servicing you, under confidentiality agreements.
  • Legal Requirements: If required by law to comply with a legal obligation.

10. Marketing

With your consent, we may send you information about our products and services. You have the right to withdraw your consent at any time.

11. Your Data Protection Rights

You have the following rights regarding your personal data:

  • Right to Access: Request copies of your personal data.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Request us to limit the processing of your data.
  • Right to Object to Processing: Object to processing your personal data under certain conditions.
  • Right to Data Portability: Request transfer of your data to another organization or directly to you.

To exercise these rights, please contact us at [contact email].

12. Cookies

Cookies are small text files placed on your device to collect standard Internet log information and visitor behavior information. We use cookies to enhance your experience on our Website.

  • Types of Cookies We Use:
    • Essential Cookies: Necessary for the Website to function.
    • Analytical Cookies: Help us understand how you use our Website.

You can set your browser to refuse cookies. However, some Website features may not function as a result.

13. Links to Other Websites

Our Website may contain links to external sites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

  • Email: contact(at the rate of)bikesafe.me

16. How to Contact the Appropriate Authority

Should you wish to report a complaint or feel that we have not addressed your concern satisfactorily, you may contact the Information Commissioner’s Office (ICO):